Refund Policy

Service Nature

We provide a private, fee-based assistance service for the Aruba ED Card. Our fee covers expert review, error-checking, submission support, and customer service. We are not the Government of Aruba; the official ED Card can be applied for directly via official government channels free of charge.

When Refunds May Apply

We may consider a refund in the following situations:

• Our error: If we make a mistake in processing your application (e.g., incorrect data submitted, failure to submit where we have accepted payment), we will refund the service fee paid.
• Duplicate payment: If you were charged more than once for the same application, we will refund the duplicate charge(s) upon verification.
• Service not delivered: If you paid for our service but we did not provide the agreed assistance (e.g., we did not submit your application after acceptance), we will refund the fee.

Refunds are at our discretion and subject to verification. We do not guarantee refunds for change of mind, travel plan changes, or if the government rejects an application due to information provided by you.

How to Request a Refund

To request a refund, please contact us with your application reference (e.g., key or order ID), the email address used for the application, and a clear explanation of the reason for your request. We will respond within a reasonable time and may ask for additional information to process your request.

Processing of Refunds

If we approve a refund, we will process it to the original payment method used. Refunds may take several business days to appear depending on your bank or card issuer. We do not charge a fee for processing valid refunds.

Changes to This Policy

We may update this Refund Policy from time to time. The current version will always be available on this page. Continued use of our service after changes constitutes acceptance of the updated policy.